Introduction

Ganga Realty is committed to providing transparent and fair dealings in compliance with the Real Estate (Regulation and Development) Act (RERA). This Refund and Cancellation Policy outlines the procedures and conditions for cancellations and refunds.

Cancellation Policy

Request for Cancellation

• All requests for cancellation must be made in writing and submitted to the concerned department through official communication channels (email, postal mail, or in-person at our office).
• The request should include the project name, unit number, and reason for cancellation.

Cancellation Charges

• Cancellations will be subject to a cancellation fee as per the terms and conditions agreed upon in the sale agreement or as prescribed under RERA, subject to investigation and approval.

Processing Time

• Upon receiving the cancellation request, Ganga Realty will acknowledge receipt within the stipulated timeframe.
• The processing of cancellation will be completed within 45–60 working days from the date of receipt of the cancellation request.

Refund Policy

Eligibility for Refund

• A refund will be processed only if the cancellation request is approved as per the terms and conditions agreed upon in the sale agreement or under RERA.

Refund Amount

• The refund amount will be calculated after deducting cancellation charges and any non-refundable amounts such as taxes, GST, administrative fees, and brokerage (if applicable).

Refund Processing Time

• Refunds will be processed within 45–60 working days from the date of approval of the cancellation request.
• Refunds will be made through the same mode of payment used for the initial transaction unless otherwise specified.

Mode of Refund

• Refunds will be made to the bank account or payment method specified by the customer at the time of cancellation request.
• If paid by credit card/debit card, refunds will be issued to the original card used at the time of booking. In case of payment gateway transactions, refunds will be made to the same account.

Special Conditions

Force Majeure

• In the event of unforeseen circumstances such as natural disasters, government regulations, or other force majeure events, Ganga Realty reserves the right to modify the refund and cancellation policy.

Dispute Resolution

• Any disputes arising out of cancellations and refunds shall be subject to the jurisdiction of the RERA authority and applicable legal provisions.

Amendments to the Policy

Ganga Realty reserves the right to amend this policy at any time in accordance with the provisions of RERA and applicable laws. Customers will be notified of any changes through official communication channels.